If something isn't working the way it should, or you simply have a question about your account, we want to hear from you. The details for reaching us are listed on this page — please use the channel that suits you best, and we'll deal with your message properly.

What our support team can help with

The people who handle incoming messages are authorised to assist with a broad range of account matters: verifying your identity, reviewing deposits and withdrawals, explaining bonus terms, correcting account details, and resolving technical issues with games. If your query touches on something that requires escalation — such as a disputed transaction or a decision that needs a senior review — the agent handling your message will pass it to the right person and keep you informed of progress.

To give yourself the best chance of getting a complete answer in a single exchange, include your registered username or the email address on your account, a clear description of what happened, and — where relevant — the date and approximate time of the event, the game or payment method involved, and any transaction reference you have to hand. The more context you give us, the less time we spend going back and forth.

Responsible gambling and formal complaints

If you need to set a deposit limit, take a cooling-off break, or request a self-exclusion, please treat that message as urgent and mark it clearly. We take these requests seriously and process them as a priority. Once a self-exclusion is in place, it cannot simply be reversed on request — there are waiting periods in place to protect you, and we will explain what they are when you contact us.

A formal complaint is handled differently from a general query. If you feel that a previous response did not resolve your issue fairly, you can ask for your complaint to be escalated through our internal review process. We will acknowledge it, review the relevant records, and respond with a reasoned decision. If you remain dissatisfied after our internal process is complete, you have the right to refer the matter to an independent body, and we will provide you with the relevant information at that stage.

One last thing worth saying plainly: we will never ask you to share your password, your full card number, or any other sensitive security credential over email or chat. If you ever receive a message claiming to be from SpinBob that asks for any of these details, do not respond to it — contact us directly using the channels shown on this page and let us know. Legitimate communications from our team will never request information of that kind.

We're operated by Win Top Ltd and licensed by the Anjouan Gaming Authority under licence number ALSI-202509029-FI1. There is a real, accountable team behind this site, and every message you send reaches us.